Smart Tips for Safe Transactions

In this guide, you will find a set of quick tips to help you catch fraud attempts early and keep your money safe.

Learn how to stay one step ahead.

 

Keep your OTP private

Never share the OTP you get from Qawn with anyone. We’ll never ask for it.

Secure you card

If you share your card details with the wrong person, they can use them to make purchases with your money.

Protect your password

Your password is private. Sharing it gives others full control of your account. Don’t risk it!

Quick Tips

In case you have an issue

  • Money was deducted from my account, but I didn’t make any transaction
    If you notice money deducted from your account without making a purchase, please freeze your card immediately and contact our support team. We will promptly investigate and take all necessary steps to secure your account and resolve the issue.
  • My phone has been stolen
    Try to use another device to sign in to your account and remove the stolen phone from the registered devices. If you’re unable to sign in using another device, call us right away to report this issue. 
How to remove a registered device? Learn more
  • I have lost my card
    Freeze your card immediately and contact us to report the issue.

    How to freeze your card? Learn more.
  • Someone is trying to access my account
    If you notice someone trying to access your account without your permission, make sure to deny any sign-in attempts from unknown devices and remove all registered devices from your account except the one you are currently using.

    If sign-in attempts continue, contact us immediately so we can help you investigate the issue.
    How to remove the registered devices? Learn more

Know the Red Flags

Protecting your money starts with staying aware. Be cautious when dealing with unfamiliar contacts, businesses, or requests. Here are a few things that should raise a red flag:

 

Being pushed to act fast?

Pressure to make quick decisions is a classic trick. Scammers count on you reacting before thinking it through.

Came out of nowhere?

Real companies don’t usually ask for sensitive information without prior notice or outside their official platforms.

Sounds unreal?

If you’re promised massive returns, luxury prizes, or an incredible job offer, take a closer look. If you’re second-guessing it, take a step back.

Feeling too comfortable?

Fraudsters often try to earn your trust and make you feel safe. Pause, think it over, and run it by someone you trust before taking any next steps.

Scams Come in Many Forms — Stay One Step Ahead

From fake transfers to too-good-to-be-true deals, scammers are getting smarter. Here are some of the most common scams to watch out for: 

 

Bank Transfer Scams

You’re asked to send money to an account under pressure or for a fake reason, like unlocking a prize or paying a sudden fee. If something feels weird, pause and double-check.

Online Purchase Scams

Found cheap concert tickets or a low-priced phone on social media? If it feels too good to be true, it probably is. Always use trusted platforms or pay on delivery when possible.

Investment Scams

Only invest through licensed companies or official platforms. High-return promises with little explanation? Walk away. It’s likely a scam.

Impersonation Scams

Scammers may pretend to be from the police, your bank, or even the tax department. Never share your information unless you’ve verified who you’re speaking to and always use official contact channels.

Job Offer Scams

If a “job” starts in a messaging app and asks for a payment up front, it’s a scam. Real companies won’t charge you to get hired.

Delivery Scams

Messages saying your package is delayed or needs confirmation might be fake. Don’t click suspicious links and check directly with the delivery service.

Charity Scams

Before donating, make sure the charity is real. Look for a proper website, verified contacts, and clear information about where the money goes.

Rental Scams

If someone asks for a bank transfer outside the app or booking platform, don’t do it. Always use trusted services to stay protected.

Triangle Scams

Someone asks you to buy something on their behalf? Beware, they may be using stolen payment info. Don’t make any transactions and report this issue.

Resources and Tools

Our Help Centre is your go-to space for quick answers and helpful guides. Our team is available whenever you need assistance.

For assistance, please call us at 062222462

Keep up with our latest updates, explore the world of finance, get smart with your bank account, and learn how to spot and avoid scammer tricks.